Frequently Asked Questions

FAQ’s

Are your items handmade?

Yes. Every OSORA Studio piece is handmade with care and intention. Because each item is crafted by hand, slight variations are natural and part of what makes each piece unique.

How long does it take to process an order?

Orders are typically processed within 5–10 business days. This allows time to carefully prepare and package each handmade piece.

Do you accept custom orders?

Custom orders are accepted on a limited basis. Availability and pricing may vary. Please reach out via email or Instagram before placing a custom order.

Can I cancel or change my order after placing it?

Due to the nature of handmade items, orders cannot be changed or canceled once processing has begun.

Do you offer returns or exchanges?

At this time, all sales are final. Please review product descriptions and sizing details carefully before purchasing. If you receive a damaged item, contact us within 48 hours of delivery.

How should I care for my item?

Care instructions can be found on our Care Guide page. Following these guidelines will help maintain the quality and longevity of your piece.

Do you ship internationally?

Shipping availability may vary. Please check at checkout or reach out directly with any shipping-related questions.

What if my package is lost or delayed?

OSORA Studio is not responsible for lost or delayed packages once they have been handed off to the carrier. Please contact the shipping provider directly for updates.

How can I contact OSORA Studio?

For all inquiries, please email [osorastudio1@gmail.com] or send a direct message on Instagram.